Allina Health’s “customer experience center” is open for business as of Tuesday, July 16, when it had a grand opening ceremony.
Anoka County Commissioner Mike Gamache, surrounded by Allina Health employees, cut the ribbon Tuesday afternoon to officially open the experience center and unveil it to the public.
Allina Health is a nonprofit health care system with more than 90 clinics and 12 hospitals throughout Minnesota and western Wisconsin.
The new, 58,000-square-foot center, located at 8880 Evergreen Blvd, Coon Rapids, will employ as many as 500 people and handle 7.5 million contacts by 2020.
“I am absolutely in awe of this building,” said David Slowinske, Allina Health Group senior vice president. “It’s absolutely wonderful to be here today and see the transformation of this space.”
The customer experience center, announced last year, has been “years in the making,” according to Slowinske.
It’s meant to simplify navigating the health care system. Allina says it will also improve health care access and customer experience by centralizing Allina Health call centers.
Customers can communicate with their care teams in a multitude of channels, including text, online chat bots and phone calls, Slowinske said.
“This is a new era for Allina Health and for health care in the Twin Cities,” Slowinske said. “Our vision is to bring together a collection of services and communication channels to allow us to better serve the thousands of individuals we care for every day.”
According to Slowinske, the customer experience center directly reflects Allina Health’s mission of delivering “whole person care,” which means focusing on a person’s mental, spiritual, bodily and community needs.
Allina Health also makes sure it supports the local community, Slowinske said. The organization partnered with the Bridgeview Program at Lee Carlson Center, which contributed art to adorn the center’s walls. Bridgeview is a drop-in center for adults living with serious or permanent mental illness.
“We look forward to more community collaborations here in Coon Rapids,” Slowinske said.
Gamache applauded Allina’s new experience center.
“This sounds like you’re going to have one of the greatest call centers the country’s ever seen here in Coon Rapids,” Gamache said.
Gamache told the crowd of Allina employees and community members that he was excited to have them in Coon Rapids.
“We know this is going to be a perfect fit,” he said.
Allina Health’s Customer Experience Center is expected to begin handling phone calls Tuesday, July 23.