MDH officials say Minnesota FluLine remains heavily used, responisve
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Minnesota Department of Health (MDH) officials today (Nov. 4) said since the unveiling of the Minnesota FluLine on Oct. 21, the line has received some 13,410 calls.
Flu line traffic volumes remain high, said a MDH official. But on average a caller — only those suffering from flu-like symptoms are encouraged to call — who needs to speak to a nurse can do so within two hours.
Within hours of the flu line first beginning service, stories began to appear in the media about long waits, full lines, disgruntled callers — MDH officials still refer to the stories as anecdotal.
But MDH officials immediately spoke of improving the line, believed first in the nation.
Further, the line, which can be reached by calling 1-866-259-4655, was depicted from the start not as a sole answer to the flu pandemic but instead one more tool.